1. Introduction

This Privacy Policy explains how Terrahema (“we,” “us,” or “our”) collects, uses, shares, and protects your personal information when you visit our website. Our goal is to ensure transparency and build trust with our users by demonstrating our commitment to privacy and data protection.

2. Information Collection

We collect various types of information from our users, including personal identification details such as your name, email address, phone number, and mailing address. Additionally, we gather non-personal information like IP addresses, browser types, and usage data through cookies and similar technologies to improve our services.

3. Use of Information

The information we collect is used to provide and enhance our services, process transactions, communicate with you, and personalize your experience on our website. We may also use your information for research and analysis to improve our offerings and develop new features.

4. Information Sharing and Disclosure

We do not sell or rent your personal information to third parties. However, we may share your data with trusted service providers and partners who assist us in operating our website and conducting our business. We ensure that these third parties adhere to strict data protection standards.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience and analyze website traffic. You can manage your cookie preferences through your browser settings, but please note that disabling cookies may affect certain functionalities of our website.

6. Data Security

We implement a variety of security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include encryption, firewalls, and access controls, in line with industry standards and best practices.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When your data is no longer needed, we take steps to securely delete or anonymize it.

8. User Rights and Choices

You have the right to access, correct, or delete your personal information, as well as to object to or restrict certain processing activities. To exercise these rights or make choices about your information, please contact us at enquiries@terrahema.com.

9. International Data Transfers

If we transfer your data to countries outside the European Economic Area (EEA), we ensure appropriate safeguards are in place to protect your information, in compliance with applicable data protection laws.

10. Children’s Privacy

Our website is not directed towards children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

11. Third-Party Links

Our website may contain links to third-party websites. Please be aware that we are not responsible for the privacy practices of these sites. We encourage you to read the privacy policies of any third-party websites you visit.

12. Changes to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and indicating the effective date.

13. Contact Information

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: enquiries@terrahema.com
Phone: 0161 376 3385
Address: Unit 24 Bridgewater Street, L1 0AR

14. Legal Bases for Processing

For users located in the European Union, we process your personal data based on several legal grounds, including your consent, the necessity to perform a contract, compliance with legal obligations, and our legitimate interests in providing and improving our services.